911 ALTERNATIVE CRM

Because cloud-based coordinated client care saves valuable time

Let's face it. Paper-based forms, back office systems using home-grown spreadsheets, and agency silo databases will never work for a community cooperative. There are simply too many independent agencies in the client's care program from start to finish; and disparate agency systems such as these create numerous opportunities for things to fall through the cracks.

We deliver the automation you need to help maximize the potential of your cooperative. Our ZoneReferral™ and ZoneClient™ Apps are specifically designed to help cooperatives like yours automate and securely share information between authorized agencies in the cooperative. Using powerful cloud-based technology, we take care of the back office details for 911 Alternative Respone CRM automation so you can improve client care and curb non-emergency 911 call volume in your community. Compare for yourself...

ZoneReferral™ - Automated Referral Application App		Current System	Our CRM System
Does it feature a Free App to encourage agency-wide participation in the cooperative for maximum benefit?
Does it include multi-level security features to control and limit use to authorized agencies only?
Does it easily attach client portrait and related pictures to the application that can assist the cooperative with client identification and needs?
Does it offer pick lists that streamline data entry and help ensure required information is collected?
Does it automatically enforce the collection of mandatory client information before application submission?
Can the client preview and digitally sign a release agreement at the referral application site?
Does it automatically timestamp the client's digital signature as part of a legal record?
Does it eliminate the need for return trips to collect a release agreement from the client?
Can it securely upload the referral application, photos, and signed release agreement to a secure client file for sharing with cooperative agencies?
Does it immediately notify all cooperative administrators when new referral applications are submitted?
Is the referral application submission automatically timestamped and saved to the client log?
Does it automatically track application submission times by time of day to help with resource planning?
Does it automatically unlock access to client files by agencies of record when the client signs the release agreement?
Does it deliver the ease-of-use necessary to eliminate the need for formal training of referral partners?
Does it feature built-in time-out controls to enforce strong privacy compliance practices?
Does it eliminate time-consuming paper-based forms?
Does it minimize the time required to collect referral application details?

ZoneClient™ - 911 Alternative Response CRM App		Current System	Our CRM System
Does it feature a Free App that encourages use by participating agencies in the cooperative?
Does it inlcude multi-level security controls that limit use to authorized agencies only?
Does it provides cooperative administrators immediate access to new referral applications for review?
Does it allow cooperative administrators to easily finish incomplete referral applications out-in-the-field?
Does it feature a touch-based interface to streamline use both in the field and office environments?
Does it eliminate paper-based forms and unwieldy spreadsheets that don't work for a multi-agency, collaborative need?
Can it automatically track activity by agency and user so you know who's working in the client's file?
Is it designed to be a collaborative system with built-in security controls by authorized agency?
Does it allow one or more agencies to be assigned to the client so you'll always know who's involved in the client's current care program?
Does it include built-in client filters that help users quickly narrow searches?
Does it feature an optional intake form to help ensure required participant information and signatures are collected?
Does it automatically control access to client files by agency per release agreement?
Can it dynamically manage and enforce agency controlled access even when a new release agreement is available but not signed by the client?
Does it automatically timestamp and save client touches to a client log?
Does it include built-in time-out features to help enforce strong privacy compliance practices?
Does it include activity reports that assist with grant requests?
Does it include time reporting information to help justify FTE requests?
Does it feature valuable time-tracking reports by users in each agency that provide intelligence on where time is spent?
Does it generate referral activity reports organized by time of day to assist with scheduling needs?
Does it quickly generate reports that help answer on-the-fly questions from key stakeholders?
Does it feature a built-in forms generator to help cooperative administrators collect case-level information?
Does it allow agencies to record and share client contact notes?
Does it feature automated contact note follow-up dates shared by all authorized agencies to help prevent client care activities from falling through the cracks?
Does it automatically identify duplicate referral applications for a merge operation?
Does it save client activity details automaticaly so you have a complete client history?
Does it automatically track client status changes to help evaluate cooperative activity during the month?
Does it automatically timestamp client log and contact notes to help cooperative administrators quickly assess client history, status, and needs?