Every community has their share of 'frequent callers' calls for non-emergency needs. You know...the repeated calls for prescription refills and the like. These calls consume and tie-up expensive first responder resources - putting the community at risk during high priority emergencies as well as stretching budgets.
In response, many communities are working together with local agencies to form cooperatives that can help connect clients directly to the resources they need instead of calling 911. The challenge is how to securely share client information between participating agencies so that they can effectively manage client care plans. We have the solution!
Our 911 Alternative Response Client Relationship Management (CRM) Apps are specifically designed for community cooperatives that need a secure, mobile-based system for coordinated client care.
First responders and agency partners are the resources that engage 'frequent callers' out in the field. Using our ZoneReferral App, they can now quickly collect and securely submit important information about the client's needs to their community cooperative. Decision makers then use our ZoneClient iPad App to review the referral application.
ZoneReferral users have the option for the client to digitally sign a release agreement* for the community cooperative before the application is submitted. Using cloud technology, the digitally-signed agreement is packaged with the referral application automatically and ready for review by cooperative decision makers.
* custom set-up fees apply
Serving the client can involve multiple agencies in the community cooperative, including field representatives and office-based personnel. The challenge is that the available office-based tools are unable to control, document, and track shared access for privacy compliance.
Using our ZoneClient App, it's easy to assign agencies engaged in the client's care program. The App automatically presents a list of available agencies that the client has authorized via their signed release agreement. Even if new agencies are added to your cooperative after the signed release agreement, only the authorized agencies may access shared confidential client information for privacy compliance.
Client touches are timestamped and saved automatically to a log so the cooperative has a running history of client activity.
Each of the authorized agencies may contribute and share contact notes, forms, pictures, and more while the client is in the care plan. They can even schedule follow-up notes with dates into the future as a reminder to contact the client or a cooperative partner.
What's more, we have a built-in time tracking tool. Now you'll have well-documented notes for FTE grant requests, meetings with key stakeholders, or city council hearings.
Valuable and informative reports are available with just a few taps. You can quickly collect information on client touches, client activity, client time, and applicant activity.
Quickly get the information you need to better understand cooperative benefits and the intel key stakeholders in your community nees to make timely decisions.
No more guessing on where to deploy community resources! Get raw counts on referral sources in seconds. Now your cooperative is empowered with intelligent information that can make a difference!
We can get your cooperative up & running with a unique account in a single day; and adding shared custom forms* to your account is available as an optional service.
Contact us today to get an account for your cooperative!
* custom set-up fees apply